Successful organizations and background information

When I look back, I realize that my work has been guided by six very important assumptions about organizations.

These assumptions influence the choices I make and the strategies I use. I see them as a strong foundation for a healthy and successful organization operating in the 21st century. Any successful business pays close attention to the bottom line. Unfortunately, too many companies put too much focus on the financial bottom line.

The 5 Hiring Practices of Highly Successful Organizations

They put only a secondary focus on the real bottom line: Creating Customer Value. A business creates customer value when it delivers customer-valued services and customer-valued products to every customer. An inordinate focus on the financial bottom line often gets in the way of creating maximum customer value. Because, constantly pushing people to cut expenses and find new ways of getting more money out of customers leads employees to make some customer-unfriendly decisions.

Decisions throughout the company end up being based on short-term thinking rather than long-term thinking.

The 5 Hiring Practices of Highly Successful Organizations

On the other hand, when companies put their primary focus on creating customer value, they inevitably experience a better financial bottom line. Customers come back. Customers recommend the company to other customers. A myopic focus on the financial bottom line also leads companies to pay less attention to the drivers of the real bottom line: Individual Employees.

Individual employees get the work done that is needed to create customer value. Every employee, like a piece in a puzzle, plays a role in creating customer value, whether it is the visionary CEO who leads the organization in new directions or the janitor who maintains a clean and inviting workplace. When properly qualified, well-trained employees do what it takes to accomplish their work in a trusting, collaborative and facilitative work environment, they are more likely to approach what they do with an eye toward continuous improvement and an awareness of their contribution to creating customer value.

One of the biggest mistakes managers make is to treat all employees as if they were all cut out of the same mold. This is short-sighted management. Researchers have found that some people are naturally optimistic — hard-wired for happiness. Others are pessimistic — genetically predisposed to see the gloomy side of things. Don't include information presented elsewhere in the proposal unless it is in abbreviated form.


Describe when and why your charity organized. In the first or second paragraph, include the mission statement and show how all activities flow from it.

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Spell out your organizational philosophy through the story of how it all began. It might go something like this:.

Today, we are the largest senior center in Any County, serving more than older adults each day with a variety of programs and services. Our four-pronged purpose is as follows:.

Working effectively across cultures

Since the organizational narrative should be a concise narrative, testimonials and statistics may be included but kept to a minimum. You can include charts, graphs, and testimonials in an attachment.

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Nonprofit Organizations Grants. By Joanne Fritz.